"it can be frustrating at times, that's for sure,,,,,,,this is not my first time in receiving a ... " (more)broken item.....i saved the envelope, that it came in, and have written information on it,address.etc.....date,etc...sorry to see you go, but i will no longer purchase anything breakable either...sorry this was so much trouble.....i never intended it to me, and since i saved the envelope, you might have paid for something you didn't get, because there is no bubble wrap in it, just grey felty material..........thanks for all your trouble......chris"