"i contacted you two days before doing a refund ... " (more) request to see if you were still sending, wouldve canceled request if you had said its sent, or someting, but instead you ignore me, and then lie, so, for me its negative"
"I informed Wendy that I would send her ... " (more) product within 10 working days which she agreed to. Twelve days later (including non-working days, she wanted a refund, which I didn't understand, but granted."