"Hello! I'm very sorry for you not getting your item that you've won. (it got sent back agai ... " (more)n...sorry about that) You may request a refund and i will be happy to comply. Have a lovely day!"
"I appreciate that you were so nice dealing with this issue, and i apologise about the huge delay wi ... " (more)th post office troubles. I've refunded your credits and I'll also go ahead and resend the items as well."
"Hi! I've not heard from you regarding your items... As i have contacted you to find out if you ... " (more)got these items... But i just wanted you to know that if you have not received it, you may request a refund and i will be happy to comply. Have a nice day!"