"I have your package ready to be shipped however I went by ambulance to the emergency room and was a ... " (more)dmittted to the hospital...I am so sorry. I refunded your credits and will ship the clothes if that is acceptable? Thanks and again I am sorry."
"Very understanding about a careless mistake. Appreciate this Listian's attitude and I will try ... " (more) to make it as right as possible. Thank you."