"I was really looking forward to these items for my new grandson. It was much easier to win them tha ... " (more)n go shopping and not find what you want or like."
"I'm sorry things didn't go according as plan. I really had my heart set on these items for ... " (more)my new grandson born on 9/11. Maybe things would work out in the near future."
"Thank you for being so prompt. With all the rain we been having here they are just right on time. A ... " (more)ppreciate the extra items, they were greatly needed as well."