"I got the pin day before yesterday but just now got the chance to tell you. I love it and it's ... " (more)adorable. Hope to do bidding on your auctions in the future. A+++++ seller. Thank you. Patte"
"This new Seller has the attitude that it's all about her. Not so! Customer Service will get you ... " (more) a long way. It's that old addage about catching more Flies w/Honey than Vinegar. Sorry Dear, you flunked your 1st. test."