"What this bidder means by rude is she contacted me and expected an immediate response - within 2 ho ... " (more)urs. Unfortunately since I did not respond during her time frame - she was extremely rude about this by the way - she decided to do a dispute after I offered to refund her credits if she returned the pendant (Like any other business would) The listia moderators also offered this same solution - she refused. As for dealing with this young lady, I would not recommend it for future transactions - she has been permanently blocked so I do not have to deal with her."