"I did not say your item was stolen. I've had 5 items stolen during shipping. I'm sorry I di ... " (more)dn't want to lose another item, and refund you're credits. Again I am sorry. But I never made any excuses, I am telling the truth. At least I kept you informed."
"No, thank you for being understanding and patient throughout all of this. It kinda falls back on me ... " (more) because its my responsibility to make sure you receive your item. Again I'm very sorry and it will not happen again I can assure you that. :-)"