"I'm sorry that your were not happy with your item. Thank you for bringing the discrepancy to my ... " (more) attention, as I hadn't noticed any holes in the dress. Please return it for a full refund. Thank you again :)"
"A+++ Thanks for your winning bid :) I'm so glad you're happy with your new sunglasses. ... " (more) Thank you for your feedback & please watch for more of my upcoming auctions. "