"Your package must have been lost in the mail, due to USPS 's is fault. So giving you a neutral ... " (more) with a little bit more mature than just automatically without no communication giving somebody a negative feedback and asking for a refund before solving an issue fairly"
"I sent out all your items and you should have received them from usps. And if you didn't receiv ... " (more)e them please inform me. Sorry for some reason your packages are delayed but they should have arrived by now.... Thanks for the negative fees back when clearly there was a shipping issue."