"I asked her why, and she said the way I was shipping, I wasn't allowed to include a case. I gue ... " (more)ss she meant by my envelope choice. But she also didn't give me an option for another envelope. I will go somewhere else next time....cause she wasn't all that nice about it either. :-/ but I am truly sorry about the case. "
"I'm sorry!! I know I places it in the bag, I made sure everything was in tact with all of them ... " (more)before I mailed them!! Was the envelope in ok condition? "