"I am really sorry about the mix up. My mother felt really bad, but she couldn't get it back bec ... " (more)ause it was a birthday present for a little boy. I hope you do find one in the future. Thank again. "
"I am really sorry that I never got around to sending out the lanyard. I've been very sick and w ... " (more)as unable to get out. I just now got your message, and I am refunding your credits. Please accept my deepest apologies. "