"I am sorry I didn't have the chance to reply to you. I hope you have received your item. If you ... " (more) haven't yet when it comes feel free to keep it."
"The buyer was rude and demanding to begin with... I have already notified her to let her know that ... " (more)the item was on the way... but then she had the nerve to put in a dispute and request a refund? So I had to make a special trip to the PO to stop shipment on the item...Never again..."