"Super nice lady with a ton of patience. Package was dropped under new UPS tracking number, so when ... " (more)you get it, just let me know and I'll send you a return label. I'm very sorry for all of the delays but I do understand. Thank you :-)"
"Unfortunate, situation. On behalf of my mom, the seller, she was admitted to the hospital last Sund ... " (more)ay evening. She asked that I forward this message of apology. I'm so sorry. Thank you, J.M."