"Rather unfortunate that your auction items were not packaged up so that someone could not just walk ... " (more) off with the items. I was able to pay shipping and am disappointed this auction ended this way. Good luck next time."
"Thank you for a beautiful dress. I am sorry your daughter wanted it for prom. I wish you would not ... " (more) have left neutral feedback, but I am not one to retaliate. It was not the most pleasant transaction I have done, but the outcome was positive. Thank you for mailing the dress."