"I apologize for the wait....ur credits will be refunded, but because of the inconvenience, I will s ... " (more)till mail out to u when I get the chance because I had u wait so long....thank you!"
"I do apologize for making u wait....I had a family emergency and had to go out of town for a bit... ... " (more)..I completely understand ur dispute....glad u were able to get ur credits back!"