"I am sincerely sorry. I don't know why it hasn't arrived yet. It hasn't came back eithe ... " (more)r. I refunded your credits anyway for all the hassle and I hope you recieve it soon. If it does happen to return to me I will send it again."
"Its stiil on its way i just dont want any credits for it since its taking so long to get there. Tha ... " (more)nks for the positive comment its much appreciated"
"Thanks for refunding my credits its ver much appreciated and I'm very sorry for this hassle. I ... " (more)really hope you do find the skeleton key and wish you the best. Let me no if you auction off anymore?"