"one bear was broken in shipping, great seller, i offered to return unbroken bear and they gave cred ... " (more)its back and let me keep the un-broken one, very nice seller and trustworthy, thanks so much for being a god seller"
"you could have denied refund and sent item like you should have, i waited the 7 days listia allows ... " (more)you to mail your item in before i requested a refund, you told me on two different occasions this was going to be sent and had not been sent on either"