"We got the envelope today and my grandaughter loves it! I am so sorry you had so many problems with ... " (more) the mail. If I send anything jewelry anymore, I bubble wrap and tape the Item, then tape the envelope (box tape) except where the stamps go, (Made that mistake, they sent it back) and that insures that if it tears open or is damaged, it was on purpose. (Someone handling the mail down the line). I had, just yesterday, got an empty envelope. The bottom was ripped at the seam, and the earrings were gone. Thank you again."