"I'm so glad your granddaughter loves her new game! That must put a big smile on your face, bec ... " (more)ause it definitely made me smile! Wonderful buyer and would love to work with again! Thanks :)"
"I'm sorry that you didn't receive them. I sent them out a week later than I was supposed to ... " (more) and yet somehow they haven't made it to you. I'm very sorry. If they do come in the mail, please let me know."