"Hi just received the snowflakes and they are beautiful. I'm so sorry that you have been sick. I ... " (more) hope you are feeling better and thank you for the extra snowflake."
"Seller stated from the start that they would be late mailing the item. Which was fine, but after a ... " (more)month of not getting the item or email, I decided to ask for a refund. And I still have not received the item."