"Thanks for communicating to me. I wish either one of the necklaces would have reached me. I'm ... " (more) sorry but I think you need to find a better way of packaging. Both got lost so it's not working."
" I truly did not see the part that said 3 stones missing because it was so far down on the page and ... " (more) I did not expect it with the wording of Brand NEW. That is probably why they ruled in my favor; Please unblock me because you do get some nice things. Lets be friends. I did not mean to be rude."