"This is really a NEGATIVE!!! I explained very nicely to this person that the package was small & ... " (more); had fallen in my car. When I had gotten to the post office to mail my parcels I didn't notice this one missing. I contacted this person & OFFERED to refund all points or send the package ASAP. This is his response, to bash & complain because a mistake was made. I have done nothing wrong here & have been polite & apologetic to this person. He seems to be full of anger & feels the need to take it out this way. He will be blocked :)"