"Sorry it got broke in shipment. Your credits were returned. Things like this happen and its not any ... " (more)one's fault. It wasn't necessary 2 b so rude when you requested back your credits. I always make sure my customers are happy. If you would have contacted me i would have sent you a new identical cup. "
"Thank you so much! The little Thomas arrived the other day, Its so cute and just as described. I wi ... " (more)ll be a great addition to my little boys birthday gift! :) Thanks again."