"All info was in the description. I'm sorry the random key you bought off the internet didn' ... " (more)t open a door in your house. Next time read description more carefully. Again, apologies."
"Customer was very rude, I have no problem with the refund as long as the item is returned. I asked ... " (more) for a photo but non was sent. Apparently there was also a dispute as far as shipping and I have offered to reimburse her. I do not want unhappy customers."