"Thank you so much for your kind words regarding my granny. I don't know if you realize truly ho ... " (more)w much it meant to me. You are a genuinely sweet and kindhearted person and I appreciate you so."
"My Item was not in working order upon delivery but Kathy was very kind and understanding. Though I ... " (more)wish we didn't reach the circumstance, I couldn't have asked for a better listian to whom I could apologize. "