"You're welcome. I'm sorry that it took so long for your beauty samples to get there! I ship ... " (more)ped them a long time ago so I don't know what happened."
"Again, I am sorry it arrived that way. When it was sent to me, it did not come in any cardboard or ... " (more)bubble wrap, it was just in my mailbox. I didn't think the post office would have crushed it. "