"You don't have to be so ugly about it. It was clearly not my fault. I appologize that someone ... " (more) opened it and stole the jewelry, but you should really be more polite about it. You are welcome to get your credits back...And btw, I'm a stay-at-home mom, so I really can't afford to pay to ship + pay for tracking + pay for insurance...especially on some cheap costume jewelry. I'm very sorry for the inconvenience!"