"Buyer stated she didnt get the items shipped. I tried diligently to work things out offering repla ... " (more)cement items which buyer picked out and buyer decided to take the refund. I dont have a problem refunding the buyer. She apparently didnt receive her items. I have shipped numerous packages to numerous buyers since joining Lista.com never having a problem. I will work with this buyer again if she chosses to bid on any of the items I list. Hopefully this is an isolated incident. Thanks to everyone envolved."