"I won this dress and when I received it there were yellow stains throughout. It was a dryclean only ... " (more) item. It should have been cleaned before shipping out. She did refund my credits which she should have. She requested the dress back which was fine. I had no problem with that but expected me to pay to ship it back. I refused to pay for it. If she wanted it back she could pay for it herself. She sent me a very stained item and then expected me to pay for it out of my pocket. She threatened to report me to Listia calling me a scammer. That was not the case. I contacted Listia and he told me to send it back which I did. I had to pay for the shipping. So not only was I out hte dress but out the shipping expense too. This girl seems very vindictive. Listia needs to monitor these people that are starting accounts. Alot of these are kids. Very immature. I thought the rules state people over 18 can start accounts. Would be very leery about doing business with her. I am a trusted seller and got the short end of the stick on this one. I only shipped the dress back because I do like Listia, it is a fun hobby and was not about to let this person ruin it for me. "