"There were no creases in that card and the post office shipped that card to the wrong address but o ... " (more) wait you didnt ask me you just opened a case!!!!"
"buyer did not ask me for a refund just opened a case with out talking to me about what had happened ... " (more), first of all i always make it right if you contact me and let me know there is a issue not just open a case and see what happens and not telling me whats wrong not the right thing to do!!!!"