"I am so sorry, but this item was relisted and it was not available. Please accept my apology. Your ... " (more)other item has been mailed to you and you should get it any day now.. Happy New Year."
"Complained about broken item, us mail broke it - i can not be responsible for that & you did no ... " (more)t purchase postal insurance. item can be replaced for $1.00 at walgreens stores all over u.s."