"The item wasNOT packaged acceptably.He only put ... " (more)the disc in cray paper and sent it this wasn't very suitable.It should have been shipped ina thin CD case ina envelope w/ bubble wrap and it should have been sent media mailThis would have secured the discs safetyThe disc broke because of bad packaging"
"I ship a lot of DVDs that way and this is the ... " (more) first time that issue has come up. I wish you would have contacted me before posting feedback; we could have worked something out. Either way, I'm sorry to hear about the DVD."