"I'm really sorry you didn't receive th ... " (more)e collar. Its only happened few times and I'm always going to refund credits. Have no control over postal service."
"So you gave me neutral feedback because of yo ... " (more)ur mistake? That doesn't make any sense! I understand that you are sick but I did nothing wrong and took the appropriate steps by contacting you first before filing for a refund due to my item never arriving or any contact from you... Excuses...BBW! :("
"I want to apologise for not responding. I' ... " (more)ve been unwell and double checking to make sure item was mailed. Once in a blue moon this happens when item gets lost in transit. I feel bad this happened. I will look and see if I have another. If so will send free. My fault."
"Great communication from seller, the pendan ... " (more)t is really beautiful. The seller's honesty was a great factor in my decision in my getting this lovely item. Many thanks!"