"I'm going to give a positive rating ... " (more)although the front panel of the piece had been pushed in as well as the front bottom frame was cracked. I'm assuming by the way it was packed by you that the damage was a result of poor postal handling. I'll repair it and it will be nice again. Thank you."
"Thanks for understanding that the damage ... " (more) wasn't my fault. I always try to pack my items as well as I can. I hope it doesn't cost much for you to fix it"