"The envelope didn't have "don't ben ... " (more)d" so it was completely bent in and folded in half. It'll be a reading copy now for sure. Pretty disappointed. Hopefully next time you'll write do not bend on the envelope. Thank you for sending it. I do appreciate the post and you sending it."
"Apologies. Please request that as they in ... " (more)crease shipping costs when that is written. Usually there is no problem unless you have a small mailbox."