"I'm sorry you were not happy. I ... " (more) will send another so that even if it is not what you expected at least you will have two. I guess I thought it was thick so I will change my ad."
"The neutral feedback is about the auction ... " (more) itself, NOT the seller. Unfortunately, the item got lost in the mail. This seller is awesome and I'm looking forward for winning other auctions from this seller :) "