"So sorry, for the delay. I don't k ... " (more)now why you never received this item. Allot of my items came up missing that I sent out that day. Sorry again."
"I'm sorry you felt like you were j ... " (more)ipped but you did indeed receive the auction item you bidded on. Clearly stated in the auction description...digital delivery of six coke reward points.... Not points from a certain cap. The caps were not included in the auction, only points."