"You commented that you didn't get your ... " (more) item a few minutes after you won the item. As soon as the shipping cost is received your item will be sent with tracking. Thanks for bidding."
"I am so sorry I sent your item to the wron ... " (more)g person. I did ask that person to forward that item to you. I offered you your credits back or a replacement box of a simular product. Thanks for being kind about the mix up. I'm happy to refund your credits due to my mistake."