"It's my fault for doing too much du ... " (more)ring such a hectic time. I understand if you leave a negative feedback, because I was unable to fulfill my duties. Again, I apologize. However, I have decided to ship this item anyway, free of all costs. Tell your sister it was my fault but I hope you both love it!"
"I'm so sorry, I missed your order. ... " (more)I thought I sent an email to everyone, but I spent all week last week moving. Please accept my apologies."