"I have checked the tracking number, your item ... " (more) arrived in Canada on 19/04/2022. Because of logistics delays, your item will be delivered as soon as possible. I am very sorry for this delay."
"I have checked the tracking number, your item ... " (more) arrived in Canada on 19/04/2022. Because of logistics delays, your item will be delivered as soon as possible. I am very sorry for this delay."