The listing, I'm OK you're OK Book has ended.
I read this book, and I would have to say that it is one of the best tools in understanding how and why people act the way that they do. I work with the public every day, and was at my wit's end with my customers and the way that they act. After reading this book I have a deeper understanding of their and my inner workings and have found my work life to be more productive and less confrontational. Great book.