The listing, Salesforce.com For Dummies & Salesforce.com Service Cloud for Dummies reference how to books has ended.
two books:
Salesforce.com For Dummies by Tom Wong and Liz Kao
and
Salesforce.com's Service Cloud for Dummies Paperback –
by Matt Kaufman, Tom Wong Liz Kao (Author)
gently used and in great condition.
see pictures for details
'The frontrunner in the customer relationship management (CRM) market, Salesforce.com has a rapidly expanding influence over the way companies across the globe interact with their clientele. Salesforce.com For Dummies lends you an edge in building those relationships and managing your company?s sales, marketing, customer service, and support operations. With this accessible guide, you will learn how to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projects based on past performance, and more."